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Questions and Answers

We have collected answers to the most frequently asked questions.If you do not find the answer to your question- please contact the Care Team, they will be happy to help you.
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FAQs

What should I do if I lost my card?
If your card is stolen or lost, you should block it as soon as possible. This can be done online in the application or by contacting the bank. The call center operates around the clock at 0 800 300 392 (free for calls within Ukraine from mobile phones) or in the GLOBUS BANK Chatbot (in the Messenger, Viber applications by searching for "Globus Bank" or in the Telegram application by searching for "@GLOBUSBANK_bot")
What is the CVV/CVV2 code?
This is a three-digit code used for additional
identification of the cardholder. It is printed on the card on the signature panel. The code is used when making payments online.
What is required to receive financial assistance under the state program eVidnovlennia?
In order to receive financial assistance under the state program eVidnovlennia, you must be a citizen of Ukraine aged 18 or older, open a eVidnovlennia card and apply for a payment under the eVidnovlennia program through the Diia app using the Services → eVidnovlennia menu.
Is it enough just to issue an eVidnovlennia card to get help?
No, it is not enough. In order to receive assistance, you need to apply for a payment under the eVidnovlennia program through the Diia app using the Services → eVidnovlennia menu.
What is IBAN?
IBAN is an abbreviation that stands for International Bank Account Number. It is an international bank account number in accordance with the International Standardization Organization (IS0) 13616 and the European Committee for Banking Standards (ECBS).
How to use the GLOBUS Bank Chatbot?
In order to use the Chatbot in the Messenger, Viber, or Telegram applications, you need to:
- install "Messenger", "Viber" or "Telegram" application on your smartphone.- add the Chatbot to your contacts, which can be easily found in the search bar in "Messenger", "Viber" application by searching for "Globus Bank" or in "Telegram" application by searching for "@GLOBUSBANK_bot"
- communicate with the Chatbot and get the necessary tips and answers
What are push notifications?
These are notifications that come directly to the GlobusPlus mobile application.

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