Question 1

What is GlobusPlus?

Accepted Answer

GlobusPlus is a modern mobile banking service from Globus Bank, a reliable bank with many years of experience in the financial services market. Read more about Globus Bank.

NBU licence No. 240 dated 21.01.2019

Number in the state register of banks No. 320 dated 29.11.2007

Question 2

How to become a GlobusPlus customer?

Accepted Answer

It's easy to become a GlobusPlus customer! All you need is your smartphone and a few minutes of free time. Download the GlobusPlus app from the AppStore or Google Play and complete a quick registration with Diia or your passport and TIN.

Question 3

Is GlobusPlus a member of the Deposit Guarantee Fund?

Accepted Answer

Yes, GlobusPlus is a member of the Deposit Guarantee Fund (Certificate No. 193 dated 13.02.2008). Your funds are safe! All deposits made through our mobile application are guaranteed by the Deposit Guarantee Fund. Read more.

Question 4

Is Globus Bank a member of the BankID system?

Accepted Answer

Yes, Globus Bank is a member of the BankID system. This means that you can use your banking data for quick access to Diia government services and other online services.

Question 5

What should I do if I lost my card?

Accepted Answer

If your card is stolen or lost, you should block it as soon as possible. This can be done online in the application or by contacting the bank. The call center operates around the clock at 0 800 300 392 (free for calls within Ukraine from mobile phones) or in the GLOBUS BANK Chatbot (in the Messenger, Viber applications by searching for "Globus Bank" or in the Telegram application by searching for "@GLOBUSBANK_bot")

Question 6

What is the CVV/CVV2 code?

Accepted Answer

This is a three-digit code used for additional
identification of the cardholder. It is printed on the card on the signature panel. The code is used when making payments online.

Question 7

Where can I view the exchange rate?

Accepted Answer

You can always check the current exchange rate in the "More" section" → "Exchange rates".

Please note that for transactions and foreign currencies, the conversion is carried out through euros. For example: first, the amount is converted into euros at the rate of the international payment system Mastercard, and then the received amount in euros is converted into hryvnias at the rate set by our bank.

MPS courses are available here .

Question 8

How can I change my credit limit?

Accepted Answer

At the top of your profile, find the "More" → "Settings menu". Select the Credit limits section, enter the desired amount and confirm your changes.

Please note! The more you use your card or pay via the GlobusPlus mobile application, the more chances you have to increase your credit limit.

Question 9

Why did I get a low credit limit / no credit limit at all?

Accepted Answer

Your credit limit is an individual offer. To increase it, you just need to actively use your GlobusPlus card. We regularly review our clients' limits.

Question 10

How long does it take to make a deposit via EasyPay and City24 terminals?

Accepted Answer

Deposits via EasyPay and City24 terminals are credited instantly.

Question 11

What is required to receive financial assistance under the state program eVidnovlennia?

Accepted Answer

In order to receive financial assistance under the state program eVidnovlennia, you must be a citizen of Ukraine aged 18 or older, open a eVidnovlennia card and apply for a payment under the eVidnovlennia program through the Diia app using the Services → eVidnovlennia menu.

Question 12

Is it enough just to issue an eVidnovlennia card to get help?

Accepted Answer

No, it is not enough. In order to receive assistance, you need to apply for a payment under the eVidnovlennia program through the Diia app using the Services → eVidnovlennia menu.

Question 13

Why was I charged a fee for replenishing my card via the terminal?

Accepted Answer

GlobusPlus cards can be recharged without a fee only through the City24 and EasyPay terminal network. Top-ups via terminals of other networks are subject to the tariffs of the company providing the service.

Question 14

What is IBAN?

Accepted Answer

IBAN is an abbreviation that stands for International Bank Account Number. It is an international bank account number in accordance with the International Standardization Organization (IS0) 13616 and the European Committee for Banking Standards (ECBS).

Question 15

How to use the GLOBUS Bank Chatbot?

Accepted Answer

In order to use the Chatbot in the Messenger, Viber, or Telegram applications, you need to:

- install "Messenger", "Viber" or "Telegram" application on your smartphone.- add the Chatbot to your contacts, which can be easily found in the search bar in "Messenger", "Viber" application by searching for "Globus Bank" or in "Telegram" application by searching for "@GLOBUSBANK_bot"

- communicate with the Chatbot and get the necessary tips and answers

Question 16

What are push notifications?

Accepted Answer

These are notifications that come directly to the GlobusPlus mobile application.

Question 17

How can I top up my card?

Accepted Answer

You can replenish the card both in cash and non-cash via card-to-card transfer or using card account details. For cash replenishment, we recommend using Globus Bank branches and EasyPay or City24 terminals. You can also deposit funds through any online payment service, but at the rates of the selected service.

Question 18

Where can I find the payment card service fees?

Accepted Answer

Tariffs can be found on the website in the Products section, Cards menu, by selecting the required card.

Question 19

How can I add a card of another bank in the GlobusPlus application?

Accepted Answer

In the "Menu" section, select "Cards" and click the "Add card" tab, you will need to specify the card number, expiration date and CVC2 code of the card you want to add to the application.

Question 20

How can I see my account details in the app?

Accepted Answer

You need to select "Cards" in the "Menu" section, select the appropriate section in the "Information" tab, and choose the type of details you want to receive.

Question 21

Can I apply for a card online?

Accepted Answer

Yes, in order to apply for a card online, you need to have the GlobusPlus application. In the main menu, click on "New card" and select the desired card. After that, you need to activate it and you can start enjoying all the benefits of GlobusPlus cards.

Question 22

Does the GlobusPlus card support Apple Pay/Google Pay?

Accepted Answer

Yes, add your card to Apple Pay/Google Pay and make contactless payments.

Question 23

Is there any interest on the balance of own funds on the GlobusPlus or GlobusPlus Light card?

Accepted Answer

Currently, we do not charge interest on the balance of our own funds. But we have interesting offers on deposit programs. More details can be found on website

Question 24

Why do I have no credit limit on my GlobusPlus credit card?

Accepted Answer

The possibility of setting a credit limit is considered individually when you open a GlobusPlus credit card and depends on many objective factors. Use your card more actively and we may be able to review your credit limit in the future.

Question 25

How can I change the credit limit on my GlobusPlus card?

Accepted Answer

Yes, you can reduce or increase the credit limit on your GlobusPlus card in the mobile application. To do this, click on the card, go to the "Information" section, and then click the "Credit limit" button. It is also possible to change the credit limit by clicking "More", then "Settings", then "Credit limits" and "Credit limit per card".

Question 26

What is the grace period for the GlobusPlus credit card?

Accepted Answer

The grace period is up to 62 days. To avoid paying interest on the loan, you must repay the debt in full by 18:00 on the last business day of the month following the month in which you used the loan, Example: On January 1, you spent UAH 5000 on your card, and on January 15, you made another purchase for UAH 1000. If you deposit these 6000 UAH to your card by 18:00 on February 28 (the last business day of the next month), you will not pay any interest.

Question 27

What happens if you do not pay the full debt within the grace period on the GlobusPlus card?

Accepted Answer

Interest for using the credit limit (54% per annum) will be charged from the moment the debt is incurred on the amount of the daily debt Example: On January 1, you spent UAH 5000 on your card, and on January 15, you made another purchase for UAH 1000. If you don't pay the UAH 600O by 18:00 on February 28 (the last business day of the next month), the interest on the credit limit will be charged from January 1.

Question 28

What is the minimum payment amount for a GlobusPlus card?

Accepted Answer

The monthly minimum payment is 5% of the amount owed at the time of settlement (but not less than UAH 100 and not more than the balance owed).

Question 29

Is cashback credited for card payments?

Accepted Answer

Yes, you need to have a card, be registered in the GlobusPlus mobile application, choose categories from the bank and partners every month, and make payments with your card.

Question 30

How to close the card?

Accepted Answer

You can close the card online in the GlobusPlus mobile application. Select the desired card, go to the "Information" section and select "Close card"

Question 31

How do I get a plastic card?

Accepted Answer

To receive a plastic card, you must first issue a virtual card in the application. After issuing a virtual card, you need to go to the "Information" section, click the "Order a plastic card" button and select the required Nova Poshta branch or post office. After receiving the plastic card, you need to activate it in the application.

Question 32

How do I activate the received plastic card?

Accepted Answer

To activate the received plastic card, you need to go to the GlobusPlus application, then to the "Cards "→ "New Card" → "Scan Card" and follow the on-screen prompts.

Question 33

How can I replenish my card in cash without a fee?

Accepted Answer

You can replenish your card without a fee at a bank branch or at the terminals of the ЕаѕуРау and City24 networks. The maximum amount of replenishment per day in the terminals of the ЕаѕуРау network is up to UAH 29,999, and in City24 - UAH 5,000. Funds are credited instantly.

Question 34

Can I withdraw cash from a virtual card at an ATM?

Accepted Answer

You cannot withdraw cash from a virtual card at ATMs in Ukraine and abroad. To be able to withdraw cash from the card at an ATM, you must have a plastic card. It's easy to get it: go to the "Information" section, click the "Order a plastic card" button and choose the necessary Nova Poshta branch or post office. After receiving the plastic card, you need to activate it in the application.

Question 35

Can I withdraw cash from a virtual card at the checkout in a store?

Accepted Answer

Yes, you can withdraw cash at the checkout in a store with both a virtual card and a plastic card. You can withdraw no more than UAH 6000 at a time. The number of withdrawals is not limited. The fee for withdrawals at the cash desk in the store is the same as at an ATM. How to do it:

1. Before paying for the goods, tell the cashier that you want to withdraw cash.

2. The cashier will enter the cost of the goods and the amount of cash to be issued.

З. You pay for the purchase in the usual way (by card or Google Pay/Apple Pay) and receive the goods and cash.

The list of retail chains that offer the Cash at the Checkout service:
Supermarkets: ATB, Silpo, FOPA, VARUS, NOVUS, CIM23 (up to UAH 2,000), LOTOK, TOCHKA TRASH FOZZY, ROSHEN (up to UAH 500), Togba, Auchan, KOLO, WINEtime, POSAD, DELVI, NASH KRAI, SPAR, Spirit&food MEGAMARKET.
Pharmacies: ANC, Pharmacy 911, Pharmacy of Wholesale Prices, Bila Romashka, Blagodiya, Vitamin, Kopiyka, MED-SERVICE, Plantain, Salve, Shara, Pharmacy of the Day, 1 Social Pharmacy.
GAS STATIONS: OKKO, WOG, Ukrnafta, BRSM-Nafta (up to 500 UAH), AMIS, SOSAR, AVIAS.
Other: EVF (up to UAH 2,000), EPICENTER, PROSTOR, Foxtrot, Shik and Shine, Masterzoo, DNIPRO-M, Territory of Your Equipment, AURORA COUPLE (up to UAH 500).

Question 36

Can a person who is not a citizen of Ukraine apply for a GlobusPlus card?

Accepted Answer

No, only Ukrainian citizens can apply for a GlobusPlus card.

Question 37

Can I use my card abroad?

Accepted Answer

Yes, of course! GlobusPlus cards are your reliable financial companion on any trip. You can easily pay with them in most countries of the world. Thanks to modern security systems, your funds will be reliably protected.

Question 38

Can I get a card in another currency?

Accepted Answer

Yes, you can apply for a card in US dollars or euros right in the mobile application.

Question 39

How can I get my card statement?

Accepted Answer

To receive a statement, go to the mobile application and select the card for which you want to receive information. Find the section "Information" → "Account statement". By clicking on it, you will receive a detailed report on all transactions on your account.

If you have any questions, our customer care team is always ready to help!

Question 40

What is the monthly minimum mandatory payment (MMP)?

Accepted Answer

This is the minimum amount you must pay each month to avoid fines and delays. The minimum monthly payment for customers who opened the card before 09.08.2022 (inclusive) is 4% of the amount of debt (not less than UAH 100, but not more than the outstanding balance); for customers who opened the card after 09.08.2022 - 5% of the amount of debt (not less than UAH 100, but not more than the outstanding balance).

Question 41

By what date is the monthly minimum mandatory payment due?

Accepted Answer

The monthly minimum mandatory payment must be paid no later than 18:00 on the last day of the month following the month when the credit limit was used.

Question 42

How can I change the daily limits for card payments?

Accepted Answer

To change your daily limits, log in to the app, select the desired card, and set the desired amount in the "Information" → "Card limits section".

Question 43

What is cashback?

Accepted Answer

Cashback is a bonus programme that provides for the return of a portion of the funds spent. The official rules of the Cashback loyalty programme can be found here .

Question 44

How to get cashback for payments?

Accepted Answer

It's very simple: you need to have a Globus Bank card, be registered in the GlobusPlus mobile application, choose categories from the bank and partners every month, and make payments with your card.

Question 45

Are there any restrictions on the amount of cashback?

Accepted Answer

Yes, the maximum cashback amount per month for bank categories is UAH 500. For affiliate categories, the maximum cashback amount may either be absent or, if it is, it is indicated in the description of each offer.

Question 46

How can I find out the list of available affiliate categories?

Accepted Answer

Current partnership offers are available on the website or directly in the mobile application when choosing cashback categories.

Question 47

How can I view my cashback?

Accepted Answer

The cashback amount is available in the "Cashback" section of the app.

Question 48

Is it possible to pay with funds from a bonus account?

Accepted Answer

No, in order to pay out funds from the bonus account (cashback), you must first withdraw them to your own card.

Question 49

How to withdraw the accumulated cashback?

Accepted Answer

To withdraw cashback, you need to go to the "Cashback" section in the GlobusPlus mobile application, then swipe left, select the card from which you want to withdraw the accumulated cashback and click "Withdraw". The funds will be credited to the selected card. Please note that a tax of 19.5% is withheld when withdrawing money.

Question 50

Is there a commission on cashback?

Accepted Answer

No, the commission is not withheld. At the same time, when withdrawing funds (transferring accumulated funds from the bonus account to the card account), income taxes (personal income tax + military duty) will be withheld, as the bank acts as a tax agent here.

Please note! If you have benefits or subsidies, additional income in the form of cashback may result in their loss.

Question 51

Is cashback credited for payments abroad?

Accepted Answer

Yes, cashback is credited regardless of the country in which purchases are made.

Question 52

What are the terms of the referral program?

Accepted Answer

The app has a referral programme and you can get a cashback of UAH 50 for inviting your friends. In this case, the bonus is received by both parties after the friend activates the card using a unique link. The main thing is that the first login must be through the referral link. Your unique link is available in the "More" → "Invite a friend" section.

Question 53

How many friends can I invite under the referral program?

Accepted Answer

No restrictions. In case of detection of cases of misuse of the programme, the bank reserves the right to cancel bonuses to the client and/or the referral attracted by him/her, as well as to terminate their participation in the loyalty programme through the programme settings - from the moment such a violation is detected.

Question 54

Why haven't I received cashback from the referral program?

Accepted Answer

The reason for the absence of cashback may be:

-the app was downloaded through the page, not the store;

-the application was downloaded, then uninstalled and later installed via the link, or the download was unsuccessful, after which the application was uninstalled and downloaded from the pages;

-the device has already been used to sign in to the app, possibly by family or friends;

-registration was carried out using a phone number other than the number to which the link was sent.

Question 55

What is the Pay by installments service?

Accepted Answer

This is an installment plan that allows you to split your purchase into a convenient number of payments in a network of partner stores without any fees or overpayments.

Question 56

What do I need to sign up for the "Pay in installments" service?

Accepted Answer

To apply for the Pay by installments service, you must be registered in the GlobusPlus application and have a sufficient limit for payment by installments.

Question 57

How do I sign up for the Pay by installments service?

Accepted Answer

It's simple: visit a partner store or choose a product on the store's website. Notify the seller of your intention to purchase the goods in installments or choose the GlobusPlus payment method on the website. Check the credit limit and choose the number of payments. Confirm the order in the GlobusPlus application and receive the desired product!

Question 58

In which stores can I make a payment in installments?

Accepted Answer

The current list of partners can be found on the website or in the mobile application in the section "Loans," button "Info".

Question 59

For what period can I make a payment in installments?

Accepted Answer

The purchase can be divided into a convenient number of payments - from 3 to 25 months, without any overpayment fees. The available number of payments for registering goods through the service should be checked with the partner store.

Question 60

How do I pay for goods in Pay by installments?

Accepted Answer

In the mobile application, payment by installments is available the next day after the application is made. The number that determines the date of payment is identical to the number of the installment. The first installment must be paid no later than one month before the date of registration. All subsequent payments must be made monthly until the date of the installment. The installment term is the number of payments. Paying monthly installments is easy and convenient in the GlobusPlus application without commissions from a card of any bank in Ukraine.

Question 61

How many goods or services can be purchased with the help of "Pay by installments"?

Accepted Answer

You can order an unlimited number of any goods/services available in the network of partner stores using the "Pay in installments" service through the GlobusPlus mobile application within the available credit limit.

Question 62

How can I find out my credit limit for the Pay in installments service?

Accepted Answer

The limit for payment in installments is available in the mobile application. You need to go to the application and go to the "Loans" section. In this section, the available limit for paying for goods and services using the Pay by installments service is displayed at the top.

Question 63

How can I open a deposit?

Accepted Answer

In order to open a deposit, you need to go to the "Deposits" → "+" widget in the application on the main screen and select the appropriate deposit product.

Question 64

Where will the interest on the hryvnia deposit be credited?

Accepted Answer

The interest and the deposit amount (after the deposit maturity date) will be credited to the "Online for Payments" account, which is opened at the time of making a deposit in UAH.

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